Frequently Asked Questions

Per the DoD 1015.10, current eligible patrons with full access are:

• Active duty military
• Members of the Reserve components and National Guard
• Retired military
• Medal of Honor recipients
• Veterans with 100% service-connected disabilities
• Eligible dependents
• DOD and Coast Guard civilians, including appropriated and non-appropriated fund employees, when stationed outside the United States; stateside eligibility contingent upon resource availability

If you receive a "DOD ID not found" error and your status is in the "full access" list above, please use the button with the eye symbol to make your entry visible, then check to make sure it is entered correctly. If you are using the SSN login, please make sure your last name precisely matches the version on your military ID/in your DMDC record, including suffixes like JR or III and punctuation/lack of punctuation in compound names. 

If you receive an error that contains the phrase "MWR Privilege" and your status is in the "full access" list above, there is an issue with your DEERS record. Please call the DMDC Help Desk at 800-538-9552 or visit a local Pass and ID office and request a review of your MWR privilege code. Library staff cannot access or modify DEERS records. 

Please use the "Contact Us" link at the top of the page. If possible, please sign in before using the form. 

When asked for your service branch, please provide the service branch you have status with, even if you are a civilian, family member or contractor. Your answer determines which library program's help desk receives your tech support request. If in doubt, look at the web address when you are signed in to DoDMWRLibraries.org: which service branch appears at the beginning of the URL? 

Please provide as much detail as possible to help us replicate the issue, including: 

• What resource you were trying to access
• What steps you took
• What error message(s) you received or unexpected results you saw
• Whether you were on a military or civilian network

This website does not have a dedicated 24/7 helpdesk.  Issues will be reviewed Monday through Friday during regular business hours (EST).

If you're having trouble accessing a particular resource, make sure you are logged in to DoDMWRLibraries.org before you click the Access button. If you continue to have trouble, please contact our team for assistance. 

Military networks and other high-security or high-latency networks may derail some of our logins, especially for resources that use a password-free Single Sign On login. If your first attempt fails, try again on a non-military device and/or a different network. 

For some reason, the order of operations for logging into Ancestry is very specific; users must login into dodmwrlibraries.org before accessing Ancestry. If you're not already logged in, even though our site will redirect you to the "Verify Your Eligibility" page, Ancestry still doesn't understand what type of user is attempting access and will kick you back to their login screen.

Please make sure you always sign into dodmwrlibraries.org first, then access Ancestry for a more streamlined, error-free user experience.

We have found that certain military network filters block the login process to Consumer Reports. Please let us know if you try from a personal device or a public network and are still having trouble.

1. Click/tap “Login” and sign in with your DoD ID and birthdate. 
2. Select “My Account” from top right corner.
3. Click/tap the blue “Manage eResource Connections” button.
4. In the Mango field, type the email address of your existing Mango account, or your preferred email address if you are a new user.
5. Click/tap “Save."
6. Navigate to Mango through the DoD MWR Libraries site. You should be automatically redirected to our affiliated page.
7. Once you’ve selected a language to learn, you’ll know you’re in the right place if you see “Brought to you by: DoD MWR Libraries” in the lower-left corner.

If you plan to utilize the Mango mobile app, find detailed instructions here.

Please complete the following steps to activate your O’Reilly single sign-on:

1. In DoDMWRLibraries.org, open up the "My Account" menu in the upper right corner of the homepage.
2. Click the blue "Manage" button in the My Account menu. Textboxes will appear under the resource logos.
3. Enter the email you sign in to O'Reilly with under the O'Reilly logo, then click "Save eResource Connections."
4. Return to the DoDMWRLibraries.org homepage.
5. Open up the "Continuing Education" or "Science and Technology" tile.
6. Locate and click through the Access button for O'Reilly.
7. This should activate your account. If it does not, while logged in to DoDMWRLibraries.org, send a message in the Contact Form letting us know. Be sure to include the email address you saved in your My Account menu!

To reactivate your O'Reilly account, please make sure you are logged in to DoDMWRLibraries.org, then use the Reactivation Form to send a request to the O'Reilly helpdesk.

You will need to be logged in to DoDMWRLibraries.org to use this form. If you see an “Access denied” message, log in, then try again. If the message persists, try refreshing the page. 
 

Yes, the O'Reilly app can be utilized by DoD MWR users. Please find detailed instructions on using the app here.

The Libby app by OverDrive provides readers with thousands of ebooks and audiobooks. We strongly recommend using the mobile app for the best user experience. Detailed instructions on how to sign in as a DoD MWR user can be found here.

If you'd prefer to use the legacy website, you can still acccess OverDrive at dod.overdrive.com.

Offline reading is available for most magazines, eBooks, and audiobooks. You must ensure the item is fully downloaded on an internet/LTE connection before going offline or airplane mode. The quickest way to monitor downloads is:

1. In the Libby app, go to your Shelf (stack of books in the horizontal menu at the bottom).
2. If you have a network connection, there will be a little green circle (or orange if your download is paused) next to the publication title.
3. Wait until the green circle is fully connected, at which time the circle will change into a little blue and red library card icon.
4. Once you see the library card icon, that item is available for offline reading.

If you plan on traveling, we recommend borrowing materials before you leave home for the full 21-day checkout period and ensuring they're all downloaded on your Shelf before you step out the door.

Downloading audiobooks to an mp3 player is no longer available.

This is a common authentication error that must be fixed by our team. To resolve this issue, please log in to DoDMWRLibraries.org, use the Contact Us form and provide:

1. If this is the first time in several years you have had to sign in, the library card number or email address linked to your account.
2. Your Virtual Library unique ID—Login to dodmwrlibraries.org and navigate to “My Account” in the top-right corner. At the bottom of the page, you should see a box that contains your ID for the site. It will start with “Elib…”.
3. On the same "My Account" page, look at the OverDrive logo. If you see a blue checkmark next to it, click "Manage". Provide the text in that box exactly as it appears. 
4. The title, format (eBook or audiobook), and date placed (if hold) or due date (if checkout) of the item with the longest or most distinctive title on the old card. 
5. The title, format (eBook or audiobook) and date due of a checkout with a long or distinctive title on your new card. If you do not yet have such an item on the new card, please find and check out one that does not have a shamrock icon. 

You will either receive a notification that your accounts have been merged or further instructions to help rectify the issue.